It is an unfortunate fact that millions of Americans rely on their medical care provider to know what their health plan covers. Thousands of times each day doctors are asked, "is this covered by my health plan?" Some doctors will answer "yes" or "no" and others refer the patient to their in-house insurance billing staff or the insurance company. But problems can and do arise when doctors answer in the affirmative. You see, to many patients a "yes" answer means that there are no out-of-pocket costs to them for the procedure. Meanwhile, the doctor is assuming that the patient understands that the care may be subject to a deductible or coinsurance. Therefore, patients end up paying a lot more for basic and non-basic medical services than they thought they would or should pay.
Whose Fault Is It Anyway
Patients. Even before passage of the Affordable Care Act, individuals started paying more for their health insurance plans and the healthcare they received through higher premiums, deductibles, and coinsurance. Politicians, policy makers, insurers, and employers claimed that it was important that the healthcare consumers had more skin in the game so that they understood the costs and value of their benefits. And those individuals would take responsibility for understanding how their health plan works and how to get the most value for their dollars.
The only problem or problems with this line of thinking is/are:
- Most Americans hate navigating the healthcare system
- Most Americans don't know how to navigate the healthcare system
- The healthcare system is consciously but needlessly difficult to navigate
- The healthcare system is not consumer-oriented
But that is not to say that healthcare consumers get a pass on understanding some of the basics of the healthcare system. In all cases, individuals should know that if you want to know what your insurance covers, contact the people you pay each month for the coverage. Healthcare consumers can also insists that their insurer and doctors work together to provide them with cost estimates for non-emergency medical care. They also need to acknowledge that it is ultimately on them to get the information they need before receiving any non-emergency care. Lastly, it is up to healthcare consumers to lobby for a simpler and more transparent healthcare system and not accept the status quo.
Doctors. No one is saying that doctors should understand health insurance as well as they understand their chosen profession. Continue Reading...